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Quickly find answers to the most common questions about orders, shipping, products and more.
We accept the following payment methods:
All payments are protected by SSL encryption.
Absolutely. Card payments are processed by Stripe, one of the most secure payment platforms in the world. We never store your card details on our servers. All transactions are protected by 256-bit SSL encryption.
If your order has not been shipped yet, contact us as soon as possible at info@cascinabruno.com or +39 329 128 9997 and we will do our best to modify or cancel it. Once shipped, changes are no longer possible.
After placing your order, you will receive an email with bank details. The transfer is usually credited within 1-2 business days. Your order will be shipped only after payment is received. To speed up the process, send us the transfer receipt at info@cascinabruno.com.
For Gastro Lumax and Snail Flux supplements, we apply an automatic discount of €3.00 for every 2 supplements purchased. The discount is calculated automatically in the cart. For example: buying 4 supplements, the discount will be €6.00.
Standard shipping in Italy costs €10.90. For orders over €79.90, shipping is completely free!
The Detox Spray Mouthwash always enjoys free shipping, regardless of the order amount.
Orders are processed within 48 hours of payment confirmation. Delivery takes 24-48 business hours from shipping for most destinations in Italy. Islands and remote areas may require 1-2 additional days.
Orders placed on weekends are processed on the next business day.
We currently ship only within Italy with the standard costs listed. For international shipping, you can request a personalized quote directly from the checkout page by selecting your country, or by contacting us at info@cascinabruno.com. Our team will reply within 24 hours with shipping costs for your destination.
After your order is shipped, you will receive an email with a tracking code. You can use this code to monitor the delivery status directly on the courier's website.
Returns can be made within 14 days of order delivery. Contact us promptly at info@cascinabruno.com to start the process. For full details, see the Shipping & Returns page.
To make a return, items must:
Returns of damaged, used items or items without original packaging will be refused.
After verification of the returned product, you can choose between:
If you received a wrong or damaged product, the return is completely free: we will arrange pickup at our expense.
Yes, our extra virgin olive oil is DOP Aprutino Pescarese certified, a Protected Designation of Origin that guarantees controlled origin and quality according to rigorous standards. Our oils have also received recognition from Gambero Rosso.
We cultivate several single-variety oils, each with unique characteristics:
All oils are available in 500ml and 3-litre formats, plus tasting sets.
Olives are harvested exclusively by hand to preserve the integrity of the fruit. Processing takes place within 24 hours of harvest through cold extraction using a two-phase continuous cycle system. This method ensures the highest quality and organoleptic properties of the final product.
To maintain the organoleptic properties, we recommend storing the oil in a cool, dark place, away from heat sources and direct light. The ideal temperature is between 14 and 18 degrees. Once opened, preferably consume within 3-4 months. Unopened oil is best consumed within 18 months of bottling date.
Snail slime is an extraordinary natural ingredient that contains:
Thanks to these active ingredients, our cosmetics have regenerating, antioxidant, nourishing and soothing properties.
Yes, our snail slime cosmetic line is formulated to be suitable for all skin types, including sensitive skin. Snail slime is a natural ingredient with soothing and regenerating properties that adapts to every skin's needs. For particularly reactive skin, we always recommend performing a small patch test before use.
The slime is extracted from our snails raised using the Cherasco Method, the international standard for heliciculture. The snails live outdoors 365 days a year in natural enclosures, are fed exclusively with pesticide-free vegetables, and extraction is carried out gently and respectfully.
Our snails (Helix Aspersa Muller) are raised following the Cherasco Method, the international standard for heliciculture. This includes:
Jars of natural snails, sauteed, arrabbiata, mushroom and vegetable snails can be stored at room temperature in a cool, dry place until the expiration date. Once opened, store in the refrigerator and consume within 3-4 days.
Live purged snails must be stored in the refrigerator and cooked as soon as possible after receiving them.
Snail meat is an excellent food: low fat content (mainly polyunsaturated), high protein percentage and highly digestible. It is an excellent source of nutrients and suitable for a healthy, balanced diet.
Of course! We are always happy to welcome visitors to our farm in Elice (PE), Abruzzo. You can see our olive groves, snail farming and discover how our products are made. We also offer a B&B service for those who wish to extend their stay. Contact us at +39 329 128 9997 to book a visit.
You can contact us in several ways:
Address: Strada Comunale San Pietro, SNC - 65010 Elice (PE), Italy
Our farm operates on 15 hectares of land with 1,700 olive trees of 6 different varieties. Snails are raised without pesticides with 100% natural feeding. The oil is DOP Aprutino Pescarese certified. Although not all products have formal organic certification, our production methods respect the highest standards of quality and naturalness, passed down through 3 generations.
Our team is at your disposal for any questions or clarifications.
Discover our products and take advantage of free shipping on orders over €79.90.