Frequently Asked Questions

We accept the following payment methods:

• Credit/Debit Card - Visa, Mastercard, American Express via Stripe (secure and encrypted payment)
• PayPal - Pay conveniently with your PayPal account
• Bank Transfer - You will receive bank details via email after the order. Shipping occurs after payment is received

All payments are protected by SSL encryption.

Absolutely. Card payments are processed by Stripe, one of the most secure payment platforms in the world. We never store your card details on our servers. All transactions are protected by 256-bit SSL encryption.

If your order has not been shipped yet, contact us as soon as possible at info@cascinabruno.com or +39 329 128 9997 and we will do our best to modify or cancel it. Once shipped, changes are no longer possible.

After placing your order, you will receive an email with bank details. The transfer is usually credited within 1-2 business days. Your order will be shipped only after payment is received. To speed up the process, send us the transfer receipt at info@cascinabruno.com.

For Gastro Lumax and Snail Flux supplements, we apply an automatic discount of €3.00 for every 2 supplements purchased. The discount is calculated automatically in the cart. For example: buying 4 supplements, the discount will be €6.00.

Standard shipping in Italy costs €10.90. For orders over €79.90, shipping is completely free!

The Detox Spray Mouthwash always enjoys free shipping, regardless of the order amount.

Orders are processed within 48 hours of payment confirmation. Delivery takes 24-48 business hours from shipping for most destinations in Italy. Islands and remote areas may require 1-2 additional days.

Orders placed on weekends are processed on the next business day.

We currently ship only within Italy with the standard costs listed. For international shipping, you can request a personalized quote directly from the checkout page by selecting your country, or by contacting us at info@cascinabruno.com. Our team will reply within 24 hours with shipping costs for your destination.

After your order is shipped, you will receive an email with a tracking code. You can use this code to monitor the delivery status directly on the courier's website.

Returns can be made within 14 days of order delivery. Contact us promptly at info@cascinabruno.com to start the process. For full details, see the Shipping & Returns page.

For ordinary returns, the consumer is liable only for diminished value caused by handling beyond what is necessary to inspect the product. Original packaging should be returned where available. Withdrawal is excluded for perishable goods and, once unsealed, for sealed goods unsuitable for return for health or hygiene reasons. These exceptions do not limit statutory conformity rights.

The refund, including standard delivery costs, is made using the same payment method without undue delay and no later than 14 days after notice of withdrawal. It may be withheld only until the goods or evidence of shipment are received, whichever occurs first. A voucher is possible only with the customer’s express agreement. Returns of incorrect, damaged or non-conforming goods are free.

Our dedicated blend is certified PDO Aprutino Pescarese. The designation does not automatically extend to our single-variety oils: the label and certification of each product are authoritative.

We cultivate several single-variety oils, each with unique characteristics:

• Borea (Leccino) - Delicate and harmonious, with notes of fresh almond and artichoke. Ideal for light dishes and salads
• Recta (Dritta) - Medium fruity with notes of cut grass and green tomato. Perfect for traditional Abruzzese cuisine
• Majia (Coratina) - Intense and full-bodied, rich in polyphenols with artichoke and bitter almond notes. Excellent raw
• Zephiro (Leccio del Corno) - Light medium fruity with almond and green apple notes. Great for pinzimonio

All oils are available in 500ml and 3-litre formats, plus tasting sets.

The latest completed olive harvest is the 2025 harvest. The olives were harvested manually with the aid of portable mechanical tools and processed the same day, always within 24 hours of harvesting, using cold extraction in a three-phase continuous-cycle mill. The 2026 harvest is scheduled to begin on September 21.

To maintain the organoleptic properties, we recommend storing the oil in a cool, dark place, away from heat sources and direct light. The ideal temperature is between 14 and 18 degrees. Once opened, preferably consume within 3-4 months. Unopened oil is best consumed within 18 months of bottling date.

Snail mucin is a cosmetic ingredient. Composition, concentration and characteristics depend on the complete formula; check the INCI list and the directions on each package.

Compatibility depends on the formula and individual skin. Check the label and patch-test a small area before use, especially on sensitive skin.

The slime is extracted from our snails raised using the Cherasco Method, the international standard for heliciculture. The snails live outdoors 365 days a year in natural enclosures, are fed exclusively with pesticide-free vegetables, and extraction is carried out gently and respectfully.

We exclusively raise Helix Aspersa Maxima snails following the Cherasco Method, the international standard for heliciculture. This includes:

• 100% natural feeding with pesticide-free vegetables
• 365 days outdoors in natural enclosures
• Zero pesticides used in farming
• Natural growth cycle with controlled hygienic-environmental conditions

Jars of natural snails, sauteed, arrabbiata, mushroom and vegetable snails can be stored at room temperature in a cool, dry place until the expiration date. Once opened, store in the refrigerator and consume within 3-4 days.

Live purged snails must be stored in the refrigerator and cooked as soon as possible after receiving them.

Snail meat is an excellent food: low fat content (mainly polyunsaturated), high protein percentage and highly digestible. It is an excellent source of nutrients and suitable for a healthy, balanced diet.

Of course! We are always happy to welcome visitors to our farm in Elice (PE), Abruzzo. You can see our olive groves, snail farming and discover how our products are made. We also offer a B&B service for those who wish to extend their stay. Contact us at +39 329 128 9997 to book a visit.

You can contact us in several ways:

• E-mail: info@cascinabruno.com (response within 24 hours)
• Phone: +39 329 128 9997 (Francesco Bruno Rubini)
• Social: Follow us on Facebook, Instagram and YouTube

Address: Strada Comunale San Pietro 8 - 65010 Elice (PE), Italy

Our farm operates on 6 hectares with 1,300 olive trees across 6 varieties. Snails are raised without pesticides and fed a 100% natural diet. The PDO Aprutino Pescarese certification applies exclusively to our dedicated blend. Not all products have formal organic certification; the label and certification of each product are authoritative.