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Everything you need to know about free shipping in Italy, delivery times and the return procedure.
No additional cost for delivery throughout the national territory
Orders are processed within 48 hours of payment confirmation. Orders placed during the weekend or after 12:00 PM on Friday are processed on the next business day.
We rely on the best national couriers to ensure fast and secure deliveries:
National express courier
Fast and reliable service
Coverage throughout the territory
24/48 hours from shipment for most destinations in Italy. Islands and remote areas may require 1-2 additional days.
Note: During promotional periods or peak season, deliveries may be delayed by up to 3 business days.
After your order has been shipped, you will receive a confirmation email containing the tracking code (tracking number). You can use this code to monitor the shipment status directly on the courier's website.
Receive the order confirmation email with the summary
Your order is prepared in our warehouse
Receive the email with the tracking code
The courier is on its way to your address
The package has been delivered successfully
Returns can be made within 14 days of order delivery. Make sure to contact us promptly to initiate the procedure.
To make a return, items must meet the following conditions:
Warning: Returns of damaged, used items, or items without original packaging or related accessories will be refused and sent back to the sender.
Contact customer service by email at info@cascinabruno.com within 14 days of delivery
We will send you instructions for the return shipment
Carefully pack the product in the original packaging
Send the package following the instructions received
After verifying the product, we will proceed with the refund
If you received an incorrect, damaged or non-conforming product, contact our customer service immediately before making the return.
In these cases, the return is completely free: Cascina Bruno will arrange the product pickup at its own expense and ship the correct product.
Once the returned product has been received and verified, you can choose between two refund methods:
The voucher is issued immediately and is valid for 1 year from the date of issue. It can be used for future purchases on the website.
The refund is processed using the same payment method used for the purchase and may take up to 14 business days.
Note: The discount voucher is not convertible into cash under any circumstances.
For any questions about shipping, returns or to check the status of your order, our customer service is at your disposal.
info@cascinabruno.com
Response within 24 hours
+39 329 128 9997
Francesco Bruno Rubini
Azienda Agricola Cascina Bruno
Strada Comunale San Pietro, SNC
65010 Elice (PE), Italy
Discover our products and take advantage of free shipping throughout Italy.